Privacy Policy

The privacy policy from Dayagreen

PRIVACY POLICY

 

  1. INTRODUCTION
    1. This Privacy Notice describes how we, PT Sumber Daya Alamindo (“Dayagreen”) and/or its affiliates, collect, store, use, process, retain, transfer, disclose and protect your Personal Information. This Privacy Notice applies to all Users of our mobile applications, websites, services and products (together, the “Applications”), unless covered by a separate privacy notice.
    2. Please read this Privacy Notice thoroughly to ensure that you understand our data protection practices. Unless otherwise defined, all capitalized terms used in this Privacy Notice shall have the same meaning ascribed to them in the applicable Terms of Use between you and Dayagreen.
  1. ACKNOWLEDGEMENT AND CONSENT
    1. By accepting the Privacy Notice, you acknowledge that you have read and understood this Privacy Notice and you accept all of its terms. In particular, you agree and consent to us collecting, using, sharing, disclosing, storing, transferring, or otherwise processing your Personal Information in accordance with this Privacy Notice.
    2. In circumstances where you provide us with Personal Information relating to other individuals (such as Personal Information relating to your spouse, family members, friends, or other parties), you represent and warrant that you have obtained such individual’s consent for, and hereby consent on behalf of such individual to, the collection, use, disclosure and processing of his/her Personal Information by us.
    3. You may withdraw your consent to any or all collection, use or disclosure of your Personal Information at any time by giving us reasonable notice in writing using the contact details stated below. You may also withdraw your consent for us to send you certain communications and information via any “opt-out” or “unsubscribe” facility contained in our messages to you. Depending on the circumstances and the nature of the consent which you are withdrawing, you must understand and acknowledge that after such withdrawal of consent, you may no longer be able to use the Application or services. A withdrawal of consent by you may result in the termination of your account or of your contractual relationship with us, with all accrued rights and obligations remaining fully reserved. Upon receipt of your notice to withdraw consent for any collection, use or disclosure of your Personal Information, we will inform you of the likely consequences of such withdrawal so that you can decide if indeed you wish to withdraw consent.

       
  2. PERSONAL INFORMATION THAT WE COLLECT
    1. The Types of Personal Information We Collect About You

“Personal Information” means information which identifies or can be used to identify, contact, or locate the person or device to whom that information pertains. Personal Information includes, but not limited to, name, address, date of birth, occupation, phone number, e-mail address, bank account and credit-card details, gender, identification or other government issued identifier, vehicle information, photo, nationality, phone number of our Users and non-Users in your mobile phonebook, and financial related information. Additionally, to the extent other information, including a personal profile, and/or unique identifier, is associated or combined with Personal Information, then that information is also Personal Information.

The types of Personal Information that we collect depends on the circumstances of collection and on the nature of the service requested or transaction undertaken. To the extent permitted by Applicable Law, we may collect, use, store and transfer different kinds of Personal Information about you which we have grouped together as follows:

      1. Identity Data includes name, username, identity card, taxpayer identification number, user ID, or other identifier, title, date of birth, gender, place of birth, occupation, nationality, and photos.
      2. Contact Data includes address(es), billing address(es), email address(es), phone numbers and phonebook.
      3. Eligibility Data includes, in relation to Service Provider, the licenses, approvals and other authorizations permitting you to operate the vehicle and provide transportation or other services, and insurance policy details.
      4. Transaction Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses, in relation to Users, the type of service sought, details as to the purchases or orders; and in relation to Service Provider, the type of services that can be accepted at the time.
      5. Financial Data includes bank account and payment card details such as the type of payment card or account used, the name of the issuer of that payment card or account, the name of the holder for that payment card or account, the identification number of that account or payment card, the verification code of that payment card or account, and the expiration date of that payment card or account, as applicable, financial history (including but not limited to payment card or account transaction history, payment card or account details and mapping and/or payment card or account status and states) and credit score.
      6. Payment Data includes details on payments or transfers made through any electronic money and/or electronic wallet facility provided by us such as information relating to the utilization, payment, recipient details (including their account details), amount of payment paid, bill details, and invoice details.
      7. Technical Data includes details on your usage of our Applications such as in app messages, in app search history, internet protocol (IP) address, information as web pages previously or subsequently viewed, duration of every visit/session, the internet device identity (ID) or media access control address, mobile advertising ID and other device information including information regarding the manufacturer, model and operating system of the device that you use to access the Applications and crash logs.
      8. Location Data includes your real-time geo-location information.
         

We may create, use, license or disclose Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your Personal Information but would not be considered Personal Information as this data will not directly or indirectly reveal your identity as we will ensure:

  1. that all identifiers have been removed such that the data, alone or in combination with other available data, cannot be attributed to or associated with or cannot identify any person; and
  2. the data is then combined with similar data such that the original data forms a part of a larger data set.
  1. IF YOU PROVIDE INCOMPLETE PERSONAL INFORMATION

Where we need to collect Personal Information by law, or under the terms of a contract we have with you, and you either choose not to provide that Personal Information or provide us with incomplete Personal Information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services).

  1. HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect information in various forms and for various purposes (including purposes permitted under Applicable Law. The Personal Information which we collect may be provided by:

    1. Information obtained from you or from your mobile device directly;
    2. Information collected from third parties;
    3. Information about third parties you provide to us;
    4. In-vehicle recording.
  1. HOW WE USE YOUR PERSONAL INFORMATION

We may use Personal Information collected for any of the following purposes as well as for such other purposes as are permitted by Applicable Law.

    1. to identify you and to register you as a User and to administer, verify, deactivate, or manage your account as such;
    2. to facilitate or enable any verification as we may in our discretion consider necessary before the Service Provider provides you with the services or before we register you as a User, including performing Know Your Customer (KYC) and credit scoring (where applicable);
    3. to enable Service Provider to provide you with such of the services as you have requested;
    4. to process and facilitate purchases and payment transactions made by you, including where applicable, transactions made through any payment card or account available over the Applications;
    5. to notify you of any transaction or activities occurred within the Applications or other system linked to our Applications;
    6. to facilitate account and/or wallet linking, if you initiate account and/or wallet linking feature between your Dayagreen account or Dayagreen Wallet and third party platform (as applicable);
    7. to communicate with you and to send you information in connection with the use of the Applications;
    8. to notify you of any updates to the Applications or changes to the services available;
    9. to process and respond to enquiries and feedback received from you;
    10. to maintain, develop, test, enhance and personalize the Application to meet your needs and preferences as a User;
    11. to monitor and analyze user activities, behavior, and demographic data including trends and usage of the various services available on the Application;
    12. to process and manage reward points (as applicable);
    13. to offer or provide services from our affiliates or partners (as applicable); and
    14. to send you direct or targeted marketing communications, advertisement, vouchers, surveys, and information on special offers or promotions;
    15. to undertake associated business processes and functions;
    16. to monitor usage of the Applications and administer, support and improve the performance efficiency, growth, user experience and the functions of the Applications;
    17. to provide assistance in relation to and to resolve any technical difficulties or operational problems with the Applications or the services;
    18. to generate statistical information and analytics data for the purpose of testing, research, analysis, product development, commercial partnership, and collaboration;
    19. to prevent, detect and investigate any prohibited, illegal, unauthorized or fraudulent activities;
    20. to facilitate business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving us and/or any of our affiliates;
    21. to enable us to comply with our obligations under any Applicable Law, including but not limited to responding to regulatory enquiries, investigations or directives, complying with statutory or regulatory filing, reporting, and licensing requirements, and conducting audit checks, due diligence and investigations; and
    22. for any other purpose that we notify you of and, where required by Applicable Law, obtain your consent to.
  1. DISCLOSURES OF YOUR PERSONAL INFORMATION

We may disclose to, allow access to, or share with Affiliates and other parties your Personal Information for any of the following purposes as well as for such other purposes as are permitted by Applicable Law:

    1. where required or authorized by Applicable Law (including but not limited to responding to regulatory enquiries, investigations or directives, or complying with statutory or regulatory filing, reporting, and licensing requirements), for the purpose so specified in that Applicable Law;
    2. where instructed, requested, required or authorized by the government authorities, for the purpose as specified in the government policy, regulations or Applicable Law;
    3. where there is any form of legal proceeding between you and us, or between you and another party, in connection with, or relating to the services, for the purposes of that legal proceeding;
    4. in relation to any verification as we or other third party may consider necessary before the Service Provider provide you with the services or we register you as a User, including for KYC and credit scoring (as applicable);
    5. where we enable our services in any third party’s platform, (i) to assist us in obtaining your Personal Information and/or (ii) to register you or allow you to use our services from such platforms;
    6. in an emergency concerning your health or safety (whether you are a User or a Service Provider) for the purposes of dealing with that emergency;
    7. in a situation concerning your health or public interest (whether you are a User or a Service Provider), we may share your Personal Information to the government authorities and/or other institutions that may be appointed by the government authorities or have a cooperation with us, for the purposes of contact tracing, supporting government initiatives, policies or programs, public safety and any other purposes reasonably needed;
    8. in connection with, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by or into another company, for the purposes of such a transaction (even if the transaction is eventually not proceeded with);
    9. in connection with insurance claim, we will share your Personal Information for the purpose of processing the insurance claim to the insurance company that we engage or have collaboration with;
    10. to third parties (including our agents, vendors, suppliers, contractors, partners and any others who provide services to us or you, perform functions on our behalf, or whom we enter into commercial collaboration with) for or in connection with the purposes for which such third parties are engaged, to perform certain disclosure to the relevant third parties which are technically required to process your transaction or for the purposes of our collaboration with such third parties (as the case may be), which may include allowing such third parties to introduce or offer products or services to you, authenticate you or connect with your Account, or conducting other activities including marketing, research, analysis and product development; and
    11. where we share Personal Information with affiliates, we will do so for the purpose of them helping us to provide the Applications, to operate our business (including, where you have subscribed to our mailing list, for direct marketing purposes), or for the purpose of them conducting data processing on our behalf.

Where it is not necessary for the Personal Information to be associated with you, we will use reasonable endeavors to remove the means by which the Personal Information can be associated with you as an individual before disclosing or sharing such information. We will not sell or lease your Personal Information. Other than as provided for in this Privacy Notice, we may disclose or share your Personal Information if we notify you and we have obtained your consent for the disclosure or sharing.

  1. DATA SECURITY

Confidentiality of your Personal Information is of utmost importance to us. We will use all reasonable efforts to protect and secure your Personal Information against access, collection, use or disclosure by unauthorized persons and against unlawful processing, accidental loss, destruction and damage or similar risks.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, you acknowledge that we cannot guarantee the integrity and accuracy of any Personal Information which you transmit over the Internet, nor guarantee that such Personal Information would not be intercepted, accessed, disclosed, altered or destroyed by unauthorized third parties, due to factors beyond our control. You are responsible for keeping your Account details confidential and you must not share your Account details, including your password and One Time Password (OTP), with anyone and you must always maintain and fully responsible for the security of the device that you use.

  1. DATA RETENTION

Your Personal Information will only be held for as long as it is necessary to fulfill the purpose for which it was collected, or for as long as such retention is required or authorized by Applicable Law. We shall cease to retain Personal Information, or remove the means by which the Personal Information can be associated with you as an individual, as soon as it is reasonable to assume that the purpose for which that Personal Information was collected is no longer being served by retention of Personal Information and retention is no longer necessary for legal or business purposes.

Please note that there is still the possibility that some of your Personal Information might be retained by the other party, including by the government institutions in some manner. In the event we share your Personal Information to the authorized government institutions and/or other institutions that may be appointed by the government authorities or have a cooperation with us, you agree and acknowledge that the retention of your Personal Information by the relevant institutions will follow their respective policy on data retention. Information relayed through communications between Users and Service Provider made other than through the use of the Applications (such as by telephone calls, SMS, mobile messaging or other method of communication and collection of your Personal Information by our agent) may also be retained by some means. We do not encourage the retention of Personal Information by such means and we have no responsibility to you for the same. To the fullest extent permitted by Applicable Law, we shall not be liable for any such retention of your Personal Information. You agree to indemnify, defend and release us, our officers, directors, employees, agents, partners, suppliers, contractors and affiliates from and against any and all claims, losses, liabilities, expenses, damages and costs (including but not limited to legal costs and expenses on a full indemnity basis) resulting directly or indirectly from any unauthorized retention of your Personal Information.

  1. YOUR LEGAL RIGHTS

You may have certain rights under Applicable Law to request us for access to, correction of and/or deletion of your Personal Information in our possession and control. To the extent these rights are available to you under Applicable Law, you may exercise these rights by contacting us at the details provided in the section below.

We reserve the right to refuse your requests for access to, correction of and/or deletion of, some or all of your Personal Information in our possession or control if permitted or required under any Applicable Law. This may include circumstances where the Personal Information may contain references to other individuals or where the request for access or request to correct is for reasons which we reasonably consider to be trivial, frivolous or vexatious. Subject to Applicable Law, we reserve the right to charge an administrative fee for any access and/or correction requests.

 

  1. OTHER WEBSITES AND SERVICES

The Applications and Marketing Materials may contain links to websites that are operated by third parties. We do not control nor accept liability or responsibility for these websites and for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. Please consult the terms and conditions and privacy policies of those third-party websites to find out how they collect and use your Personal Information.

Advertisements contained on our Applications or Marketing Materials operate as links to the advertiser’s website and as such any information they collect by virtue of your clicking on that link will be collected and used by the relevant advertiser in accordance with the privacy policy of that advertiser.

  1. MARKETING AND PROMOTIONAL MATERIAL

We and our partners (including vendors, suppliers, merchants and/or other third-parties that engaged with us for commercial and/or non-commercial activities may send you direct marketing, advertisement, and promotional communications via push-notification app, message in Applications, post, telephone call, short message service (SMS), chat platform, social media, and e-mail (“Marketing Materials”) if you have agreed to subscribe to our mailing list, and/or consented to receive marketing and promotional materials from us. You may opt out from receiving such marketing communications at any time by clicking on any “unsubscribe” facility embedded in the relevant message, or otherwise contacting us using the contact details stated below. Please note that if you opt out, we may still send you non-promotional messages, such as ride receipts or information about your Account.

  1. UPDATES TO THE PRIVACY NOTICE

We may review and amend this Privacy Notice at our sole discretion from time to time, to ensure that it is consistent with our future developments, and/or changes in legal or regulatory requirements. If we decide to amend this Privacy Notice, we will notify you of any such amendments by means of a general notice published on the Application and/or website, or otherwise to your e-mail address set out in your Account. You agree that it is your responsibility to review this Privacy Notice regularly for the latest information on our data processing and data protection practices, and that your continued use of the Application or website, communications with us, or access to and use of the services following any amendments to this Privacy Notice will constitute your acceptance to this Privacy Notice and all of its amendments.

COOKIE POLICY

This cookie policy (“Policy”) describes how PT Sumber Daya Alamindo (“Dayagreen”) and/or its affiliates, use cookie and tracking technologies on our websites.

  1. COOKIES AND ONLINE TRACKING TECHNOLOGIES

Cookies are small text files containing unique data to identify your computer to the network. We use cookies to track user activity to enhance user interface and experience. Most mobile devices and internet browsers support the use of cookies; It is our policy to use cookies and tracking technologies only with the consent of the users of the digital services we provide, except where the use of cookies or tracking technologies is strictly necessary for the operation or use of a service.

Web browser cookies may store information such as your IP address, your browser type, and information about the content you view and interact with on digital services. By storing such information, web browser cookies can remember your preferences and settings for online services and analyze how you use online services.

  1. HOW WE USE COOKIE AND TRACKING TECHNOLOGIES

We use some cookies and tracking technologies for purposes which are strictly necessary for your use of our Services. These may include, for example, cookies which remember your preferences and settings; which remember information that you may enter online (so that it does not have to be re-entered every time you move to another page); or to keep you logged in to portals that we may offer where you wish this to happen.

With your consent we may also use cookies and tracking technologies for other purposes, such as the generation of aggregate statistics about how people use our Services; for error management and troubleshooting; to help you share content with others; to enable you to receive information about other products and services, and to improve your experience of the Services.

  1. YOUR CHOICES

When you first visit our Services you will be presented with a banner which offers you a choice about whether to accept or reject certain cookies or tracking technologies, with the exception of those cookies which are strictly necessary for a particular service. You may amend your choice at any time, by using the Cookie Settings link found in the home page. Kindly note that disabling cookies will affect the functionality or features of this website.

  1. MANAGING COOKIES

If you wish, you can also choose how web browser cookies are handled by your device via your browser settings. Some devices allow you to control this through your device settings. If you choose not to receive cookies at any time, websites may not function properly and certain services will not be provided. Each browser and device is different, please check the settings menu of the browser or device to learn how to change your settings and cookie preferences.